Signore Brings 30 Years Enterprise Contact Center Experience to Sales Partners
Petaluma, CA (July 15, 2019) – Intelisys, Inc., a ScanSource company, and the nation’s leading provider of technology services, has announced Michael Del Signore as National Contact Center Specialist in a new role. A seasoned and strategic technology leader with 30 years of experience in the telephony and contact center space, Michael has held positions as a Telephony & Contact Center Consultant, Program Manager, Director and Vice President supporting some of the largest global companies across the healthcare, mortgage, and financial spaces, including MoneyGram International, Wells Fargo, JP Morgan Chase, ING Direct, and Bank of America.
As digital transformation continues to sway companies of all sizes, a deep attention to customer experience (CX) is more important than ever before. Contact centers play a critical role in the customer buying journey, as CX drives digital adoption for the majority of these businesses. The National Contact Center Specialist role is a strategic component in enabling Intelisys Sales Partners to build a standard and repeatable methodology for developing and closing contact center sales.
“Over the years, I’ve had many opportunities in the contact center space, but I was limited to playing one role at a time. That’s one of the biggest reasons why I’m excited about working with Intelisys,” said Michael Del Signore. “There are so many revenue-generating contact center opportunities, and my focus is on working with Sales Partners to demonstrate the benefits of the cloud to their customers. Not only can I utilize all of my experience from the client and consulting side, but I have access to the entire Intelisys Supplier Portfolio to support Sales Partners with finding the right solutions for their customers and providing deep value.”
Michael’s specialties include premises to cloud migrations, contact center platform implementations, TDM to VoIP migrations, acquisitions, and more. He is also proficient with the design, implementation and support of all components of a contact center call, from the inception of the call to the termination on the desktop with contact center reps. Intelisys Sales Partners can rely on Michael’s support in delivering flexible, reliable, and scalable solutions to customers, while maximizing their opportunities in the rapidly growing cloud-based contact center market.
“Michael brings a unique skillset and perspective to his new role as National Contact Center Specialist, with a history that spans contact centers, project management, people management, process improvement, and business alignment,” said Jay Bradley, President of Intelisys. “Michael’s experience as a contact center customer, and building contact center solutions for numerous large customers, cannot be taught—it has to be learned over many years. Paired with a phenomenal customer service mentality, he’s a remarkable resource for our Sales Partners.”
About Intelisys, a ScanSource company
Intelisys, a ScanSource company, is the nation’s leading Technology Services Provider of business communications services, including voice, data, access, cable, collaboration, wireless and cloud. Intelisys is dedicated to one thing – serving the needs and accelerating the success of the industry’s top producing telecom sales agents, IT Solution Providers, VARs, MSPs and integrators, as they leverage the power of recurring revenue in their businesses. Under contract with more than 140 of the world’s leading telecom carriers, cloud services providers and technology partners, Intelisys delivers the services end users demand exclusively through a network of Sales Partners, supporting those Sales Partners via the most exceptional back office support team ever assembled in the channel.
Intelisys is a part of ScanSource, Inc. (NASDAQ: SCSC), a leading global provider of technology products and solutions, focusing on point-of-sale (POS), payments, barcode, physical security, unified communications and collaboration, cloud and telecom services. ScanSource’s teams provide value-added solutions and operate from two segments, Worldwide Barcode, Networking & Security, which includes POS Portal, and Worldwide Communications & Services, which includes Canpango and Intelisys.
ScanSource is committed to helping its customers choose, configure and deliver the industry’s best solutions across almost every vertical market in North America, Latin America and Europe. Founded in 1992 and headquartered in Greenville, South Carolina, ScanSource was named one of the 2019 Best Places to Work in South Carolina and on FORTUNE magazine’s 2019 List of World’s Most Admired Companies. ScanSource ranks #653 on the Fortune 1000.