Ask the Experts: How Do Next-Gen Portals Boost CX?

Ask the Experts: How Do Next-Gen Portals Boost CX?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how next-gen portals boost agent and customer experience with Serenova’s John Charles. Learn more about CCaaS solutions from the Serenova team here: https://cloudservicesuniversity.com/supplier-directory/serenova/  Brandon: Here we go, guys. We have a special Ask the Experts segment…