Ask the Experts: How Can Talking ‘Contact Center’ Build Trust?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses why learning to speak contact center jargon is the key to building trust with CCaaS leaders with Evolve IP’s Rich Fox. Learn more about contact center solutions from the Serenova team here: https://cloudservicesuniversity.com/supplier-directory/evolveip Brandon: All right,…

Ask the Experts: Key Benefits of ACD and CRM Integration

Ask the Experts: Key Benefits of ACD and CRM Integration

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how ACD and CRM integration can enhance cloud contact center solutions and provide incredible flexibility with Serenova’s John Charles. Learn more about contact center solutions from the Serenova team here: https://cloudservicesuniversity.com/supplier-directory/serenova/ Brandon: All right, here we go, guys.…

Ask the Experts: What is Unified Threat Management?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses the importance of unified threat management when designing security solutions for your customers with Masergy’s Andy Singleton. Learn more about cloud-based security solutions from the Masergy team here: https://cloudservicesuniversity.com/supplier-directory/masergy/ Andrew: Okay. Welcome back to the studios…

Michael Sterl Big Data Gives Big Opportunities

Big Data Gives Big Opportunities to Partners: An Interview With Channel Marketing Partner Michael Sterl

Whether you’re a carrier, a technology advisor, or a VAR, you already know that today’s market is getting competitive. Making matters worse — many of those competitors are savvy and often offer very similar services to each other. Michael Sterl knows this well. As a former carrier-founder turned channel marketer, Michael has sat on both…

Ask the Experts: How Has IVR Advanced Beyond Auto-Attendant?

Ask the Experts: How Has IVR Advanced Beyond Auto-Attendant?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how to effectively utilize advanced IVR features to streamline calls for both agents and customers with Evolve IP’s Rich Fox. Learn more about contact center solutions from the Evolve IP team here: https://cloudservicesuniversity.com/supplier-directory/evolveip/ Brandon: Welcome back,…