Ask the Experts: ACD and Salesforce Integration

Ask the Experts: ACD and Salesforce Integration

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses the importance of ACD and Salesforce integration for contact centers with Talkdesk’s Jesse Dailey. Learn more about CCaaS solutions from the Talkdesk team here: https://cloudservicesuniversity.com/supplier-directory/talkdesk/ Brandon: All right, guys. We’re in the studio again for our Ask…

Ask the Experts: Integrating CCaaS Analytics, CRM and WFO

Ask the Experts: Integrating CCaaS Analytics, CRM and WFO

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how collecting real-time CCaaS analytics, and integrating with CRM and workforce optimization, can help businesses make more informed decisions with Serenova’s John Charles. Learn more about CCaaS solutions from the Serenova team here: https://cloudservicesuniversity.com/supplier-directory/serenova/ Brandon: All…

Ask the Experts: How Does Omnichannel Improve Customer Outcomes?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how next-gen portals with omnichannel functionality improve cost and customer outcomes with NICE InContact’s Aaron Goodwin. Learn more about contact center solutions from the NICE InContact team here: https://cloudservicesuniversity.com/supplier-directory/incontact/ Brandon: Hey guys. In this segment of…