CCaaS: Contact Centers of the Future

CCaaS: Contact Centers of the Future

Companies are moving faster than ever, and demanding flexible, reliable, and scalable solutions like CCaaS to manage interactions with end-user customers. Contact center was a $22 billion global industry in 2016, now projected to be $407 billion industry by 2025. Cloud-based contact centers typically had between 8-10% penetration, but in the last five to seven…

UCaaS strategy

How Carriers are Focusing on UCaaS Strategy

Hosted voice has moved way beyond basic telephony. At the 2016 Northeast Mindshare in New York, Andrew Pryfogle, our SVP Cloud Transformation, spoke with thought leaders from Broadview, Star2Star, Verizon, Fusion, Vonage, and West Unified Communications about their focus on UCaaS strategy. Learn why software is becoming a critical component for many carriers, how the…