Leading the Way to Success: The Converging Channel

Leading the Way to Success: The Converging Channel

There is only one constant in business: change. As the converging channel accelerates, how can Sales Partners lead the way to success? At Super9 Convergence, Andrew Pryfogle, Intelisys’ SVP Cloud Transformation, sat down with Jay Bradley, Intelisys’ President, Tiago Paiva of Talkdesk, Scott Kinka of Evolve IP, and Lance Anderson of Canpango to discuss the…

How AI Fits into the Evolving Customer Service Landscape

How AI Fits into the Evolving Customer Service Landscape

–By Tiago Paiva. Republished with permission from Talkdesk Looking into 2018, it seems that using AI (Artificial Intelligence) to handle customer service interactions is a trend that will only increase. With huge AI advances, it’s an easy way to resolve some customer issues, but that’s not to be confused with completely replacing human-to-human customer service…