Ask the Experts: What Are the Top Advanced IVR Features?

Ask the Experts: What Are the Top Advanced IVR Features?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how advanced IVR features save time and money while boosting customer satisfaction with IntelePeer’s Andre Davis. Learn more about CCaaS solutions from the IntelePeer team here: https://cloudservicesuniversity.com/supplier-directory/intelepeer/ Brandon: All right, guys. Welcome back. This is our…

Channel Connect 2018 Golf Tournament: A Monumental Moment

Channel Connect 2018 Golf Tournament: A Monumental Moment

By sundown Friday, October 5, 2018, Channel Connect 2018 attendees packed up their 9 irons and toasted their glasses to another outstanding golf tournament at the Pacific Grove Links golf course in the renowned location of Pacific Grove, California. Between the golden Pacific views and a world-class course, our tournament winners were crowned, and a…

Channel Connect 2018: Highlights from Day 1

Channel Connect 2018: Highlights from Day 1

 Channel Connect 2018 brought the top performers in the cloud and telecom industries together, but it was about so much more than just business. Three days of all-new Education Breakout Sessions, one-of-a-kind networking experiences and cutting-edge content on the transformative shift to CX provided Sales Partners with renewed connections, newly-formed partnerships, leading-edge insights, and the…

Ask the Experts: Increasing Productivity with UCaaS Collaboration Tools

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how new and different UCaaS collaboration tools can help your customers increase employee productivity and improve the customer experience with 8×8’s Jamaal Savwoir. Learn more about UCaaS solutions from the 8×8 team here: https://cloudservicesuniversity.com/supplier-directory/8×8/  Brandon: All…

Ask the Experts: Why Network Security is Much More Than Firewall

Ask the Experts: Why Network Security is Much More Than Firewall

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses the reasons why managing network and data security has moved far beyond firewall, and how to leverage security as a cloud conversation starter, with Matrix’s Neely Loring. Learn more about from the Matrix team here:…

Ask the Experts: Benefits of Integrating CCaaS and UCaaS

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses the benefits of integrating CCaaS solutions with a customer’s existing UCaaS or PBX system with Talkdesk’s Jesse Dailey. Learn more about CCaaS solutions from the Talkdesk team here: https://cloudservicesuniversity.com/supplier-directory/talkdesk/ Brandon: All right guys. We’re doing something…

Ask the Experts: How Does Omnichannel Improve Customer Outcomes?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how next-gen portals with omnichannel functionality improve cost and customer outcomes with NICE InContact’s Aaron Goodwin. Learn more about contact center solutions from the NICE InContact team here: https://cloudservicesuniversity.com/supplier-directory/incontact/ Brandon: Hey guys. In this segment of…

Cable Summit 2018: SD-WAN, Industry Trends and What's Next

Cable Summit 2018: SD-WAN, Industry Trends and What’s Next

Cable and coax are enabling technologies–meaning they enable technologies like SD-WAN, UCaaS, cloud, and more to deliver top-notch experiences for end-user customers. So what new solutions are on the horizon for Sales Partners as the cablecos invest in cutting-edge technologies and solutions? Watch as Intelisys’ Andrew Pryfogle, SVP Cloud Transformation, and Samantha Zuniga-Juarez, Director, Support…

Cable Summit 2018 Game-Changing Innovations

Cable Summit 2018: Game-Changing Innovations

Get ready: game-changing innovations from the cablecos are available to Sales Partners now, or being released soon. At the 2018 Cable Summit, Cody Calhoun of Comcast Business, Rob Nigh of Cox Business, and Billy Sokolowski of Spectrum Business sat down with Intelisys’ Andrew Pryfogle, SVP Cloud Transformation, and Samantha Zuniga-Juarez, Director, Support Services, West and Central…