Ask the Experts: How Has Messaging Evolved with UCaaS?

Ask the Experts: How Has Messaging Evolved with UCaaS?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses the different types of messaging built into the UCaaS suite of features with Richard Winslow of Mitel (formerly ShoreTel). Learn more about unified communications from the Mitel team here: https://cloudservicesuniversity.com/supplier-directory/mitel/ Andrew: Time for another Ask the…

ShoreTel Richard Winslow UCaaS and mobility

Ask the Experts: Improving Productivity with UCaaS & Mobility

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle talks about how UCaaS and mobility are improving productivity with ShoreTel’s Senior Director of Product Management Richard Winslow. Find out more about UCaaS, cloud and VoIP solutions from Richard and the ShoreTel team here: http://shoretel.cloudservicesuniversity.com/ Andrew:…

cloud contact center conversations

The Cloud Contact Center: Conversations with Smart Guys

90% of contact centers have not yet adopted the cloud. For most contact centers, technology is the means for getting things done, not the driver. How can Sales Partners engage contact center managers, address their concerns, and help them focus on business outcomes (not just feature functions)? Andrew Pryfogle, SVP Cloud Transformation, interviewed a panel…

Customer Experience Panel

Customer Experience is the New Battleground

Companies are waking up to the fact that they have to be technology-enabled businesses, regardless of what they do. The heart of this change is how customers are using technology to improve the communications they have with their end-user clients. How is technology driving improvements around customer experience? What are the new opportunities that technology-enabled…

Hybrid UCaaS

Ask the Experts: Is Hybrid or UCaaS a Better Fit?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses the shift from premise-based PBX to hybrid and UCaaS solutions with ShoreTel’s Senior Director of Product Management Richard Winslow. Find out more about UCaaS, cloud and VoIP solutions from Richard and the ShoreTel team here:…

Hybrid VoIP Solutions

Ask the Experts: Hybrid VoIP Solutions

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle talks about the role of business analytics in hybrid VoIP solutions with ShoreTel’s Partner Business Manager Ross Anderson. Find out more about utilizing VoIP business analytics as strategic business asset from Ross and the ShoreTel team…