CCaaS: Contact Centers of the Future

CCaaS: Contact Centers of the Future

Companies are moving faster than ever, and demanding flexible, reliable, and scalable solutions like CCaaS to manage interactions with end-user customers. Contact center was a $22 billion global industry in 2016, now projected to be $407 billion industry by 2025. Cloud-based contact centers typically had between 8-10% penetration, but in the last five to seven…