Ask the Experts: What Are the Top Advanced IVR Features?

Ask the Experts: What Are the Top Advanced IVR Features?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how advanced IVR features save time and money while boosting customer satisfaction with IntelePeer’s Andre Davis. Learn more about CCaaS solutions from the IntelePeer team here: https://cloudservicesuniversity.com/supplier-directory/intelepeer/ Brandon: All right, guys. Welcome back. This is our…

Ask the Experts: Benefits of Integrating CCaaS and UCaaS

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses the benefits of integrating CCaaS solutions with a customer’s existing UCaaS or PBX system with Talkdesk’s Jesse Dailey. Learn more about CCaaS solutions from the Talkdesk team here: https://cloudservicesuniversity.com/supplier-directory/talkdesk/ Brandon: All right guys. We’re doing something…

Ask the Experts: How Can Talking ‘Contact Center’ Build Trust?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses why learning to speak contact center jargon is the key to building trust with CCaaS leaders with Evolve IP’s Rich Fox. Learn more about contact center solutions from the Serenova team here: https://cloudservicesuniversity.com/supplier-directory/evolveip Brandon: All right,…

Ask the Experts: How Has IVR Advanced Beyond Auto-Attendant?

Ask the Experts: How Has IVR Advanced Beyond Auto-Attendant?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how to effectively utilize advanced IVR features to streamline calls for both agents and customers with Evolve IP’s Rich Fox. Learn more about contact center solutions from the Evolve IP team here: https://cloudservicesuniversity.com/supplier-directory/evolveip/ Brandon: Welcome back,…