Ask the Experts: Workforce Management and Contact Centers

Ask the Experts: Workforce Management and Contact Centers

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how workforce management software keeps contact center budgets in line while improving service levels with NICE InContact’s Aaron Goodwin. Learn more about contact center solutions from the NICE inContact team here: https://cloudservicesuniversity.com/supplier-directory/incontact/ Brandon: We’re back. This…

Ask the Experts: Integrating with Third-Party Apps

Ask the Experts: Integrating UCaaS with Third-Party Apps

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses the importance of integrating UCaaS with third-party apps, and how it improves the end user customer journey, with Evolve IP’s Scott Kinka. Learn more about cloud automation from the Evolve IP team here: https://cloudservicesuniversity.com/supplier-directory/EvolveIP/ Andrew:…

Ask the Experts: How Do Next-Gen Portals Boost CX?

Ask the Experts: How Do Next-Gen Portals Boost CX?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how next-gen portals boost agent and customer experience with Serenova’s John Charles. Learn more about CCaaS solutions from the Serenova team here: https://cloudservicesuniversity.com/supplier-directory/serenova/  Brandon: Here we go, guys. We have a special Ask the Experts segment…

Ask the Experts: ACD and Salesforce Integration

Ask the Experts: ACD and Salesforce Integration

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses the importance of ACD and Salesforce integration for contact centers with Talkdesk’s Jesse Dailey. Learn more about CCaaS solutions from the Talkdesk team here: https://cloudservicesuniversity.com/supplier-directory/talkdesk/ Brandon: All right, guys. We’re in the studio again for our Ask…

Ask the Experts - Cloud Computing - Cloud Economics - Evolve IP

Ask the Experts: CAPEX, OPEX and Cloud Economics

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses cloud economics, and why CAPEX or OPEX-focused customers may have different priorities around cloud, with Evolve IP’s Scott Kinka. Learn more about cloud strategy from the Evolve IP team here: https://cloudservicesuniversity.com/supplier-directory/EvolveIP/  Andrew: We’ve been chatting…

Ask the Experts: What Are the Top Advanced IVR Features?

Ask the Experts: What Are the Top Advanced IVR Features?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how advanced IVR features save time and money while boosting customer satisfaction with IntelePeer’s Andre Davis. Learn more about CCaaS solutions from the IntelePeer team here: https://cloudservicesuniversity.com/supplier-directory/intelepeer/ Brandon: All right, guys. Welcome back. This is our…

Ask the Experts: What Are Active and Passive Security Appliances?

Ask the Experts: What Are Active and Passive Security Appliances?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses the difference between active and passive security appliances, and how the challenges of analyzing security data creates opportunities for Sales Partners, with Masergy’s Andy Singleton. Learn more about cybersecurity solutions from the Masergy team here: https://cloudservicesuniversity.com/supplier-directory/masergy/…

Channel Connect 2018 Golf Tournament: A Monumental Moment

Channel Connect 2018 Golf Tournament: A Monumental Moment

By sundown Friday, October 5, 2018, Channel Connect 2018 attendees packed up their 9 irons and toasted their glasses to another outstanding golf tournament at the Pacific Grove Links golf course in the renowned location of Pacific Grove, California. Between the golden Pacific views and a world-class course, our tournament winners were crowned, and a…

Channel Connect 2018: Highlights from Day 1

Channel Connect 2018: Highlights from Day 1

 Channel Connect 2018 brought the top performers in the cloud and telecom industries together, but it was about so much more than just business. Three days of all-new Education Breakout Sessions, one-of-a-kind networking experiences and cutting-edge content on the transformative shift to CX provided Sales Partners with renewed connections, newly-formed partnerships, leading-edge insights, and the…

Ask the Experts: Integrating CCaaS Analytics, CRM and WFO

Ask the Experts: Integrating CCaaS Analytics, CRM and WFO

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how collecting real-time CCaaS analytics, and integrating with CRM and workforce optimization, can help businesses make more informed decisions with Serenova’s John Charles. Learn more about CCaaS solutions from the Serenova team here: https://cloudservicesuniversity.com/supplier-directory/serenova/ Brandon: All…