Ask the Experts: What Are the Top Advanced IVR Features?

Ask the Experts: What Are the Top Advanced IVR Features?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how advanced IVR features save time and money while boosting customer satisfaction with IntelePeer’s Andre Davis. Learn more about CCaaS solutions from the IntelePeer team here: https://cloudservicesuniversity.com/supplier-directory/intelepeer/ Brandon: All right, guys. Welcome back. This is our…

Channel Connect 2018 Golf Tournament: A Monumental Moment

Channel Connect 2018 Golf Tournament: A Monumental Moment

By sundown Friday, October 5, 2018, Channel Connect 2018 attendees packed up their 9 irons and toasted their glasses to another outstanding golf tournament at the Pacific Grove Links golf course in the renowned location of Pacific Grove, California. Between the golden Pacific views and a world-class course, our tournament winners were crowned, and a…

Ask the Experts: Deploying SIP Trunking Over Public Internet

Ask the Experts: Deploying SIP Trunking Over Public Internet

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses four potential pitfalls to avoid when moving SIP trunking over public IP transport with IntelePeer’s Peter Neal. Learn more about business communications from the IntelePeer team here: https://cloudservicesuniversity.com/supplier-directory/intelepeer/ Andrew: All right guys. We’re into our…

CCaaS: Contact Centers of the Future

CCaaS: Contact Centers of the Future

Companies are moving faster than ever, and demanding flexible, reliable, and scalable solutions like CCaaS to manage interactions with end-user customers. Contact center was a $22 billion global industry in 2016, now projected to be $407 billion industry by 2025. Cloud-based contact centers typically had between 8-10% penetration, but in the last five to seven…

Customer Experience Panel

Customer Experience is the New Battleground

Companies are waking up to the fact that they have to be technology-enabled businesses, regardless of what they do. The heart of this change is how customers are using technology to improve the communications they have with their end-user clients. How is technology driving improvements around customer experience? What are the new opportunities that technology-enabled…