How AI Fits into the Evolving Customer Service Landscape

How AI Fits into the Evolving Customer Service Landscape

–By Tiago Paiva. Republished with permission from Talkdesk Looking into 2018, it seems that using AI (Artificial Intelligence) to handle customer service interactions is a trend that will only increase. With huge AI advances, it’s an easy way to resolve some customer issues, but that’s not to be confused with completely replacing human-to-human customer service…

contact center trends

Ask the Experts: What Are the Top 3 Contact Center Trends?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle talks about contact center trends and omnichannel solutions with 8×8’s Vice President of Strategic Channel Development Chris Peters. Find out more about non-traditional contact center sales opportunities from Chris and the 8×8 team here: http://8×8.cloudservicesuniversity.com/ Andrew:…