Michael Sterl Big Data Gives Big Opportunities

Big Data Gives Big Opportunities to Partners: An Interview With Channel Marketing Partner Michael Sterl

Whether you’re a carrier, a technology advisor, or a VAR, you already know that today’s market is getting competitive. Making matters worse — many of those competitors are savvy and often offer very similar services to each other. Michael Sterl knows this well. As a former carrier-founder turned channel marketer, Michael has sat on both…

How AI Fits into the Evolving Customer Service Landscape

How AI Fits into the Evolving Customer Service Landscape

–By Tiago Paiva. Republished with permission from Talkdesk Looking into 2018, it seems that using AI (Artificial Intelligence) to handle customer service interactions is a trend that will only increase. With huge AI advances, it’s an easy way to resolve some customer issues, but that’s not to be confused with completely replacing human-to-human customer service…