Ask the Experts: Key Benefits of ACD and CRM Integration

Ask the Experts: Key Benefits of ACD and CRM Integration

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how ACD and CRM integration can enhance cloud contact center solutions and provide incredible flexibility with Serenova’s John Charles. Learn more about contact center solutions from the Serenova team here: https://cloudservicesuniversity.com/supplier-directory/serenova/ Brandon: All right, here we go, guys.…

Customized Cloud Solutions

Ask the Experts: Where Do I Start With Customized Cloud Solutions?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle talks about customizing cloud solutions with Matrix’s President Neely Loring. Learn more about the ratio of customers that require customized cloud solutions versus plug-and-play cloud solutions and the first steps to getting started from Neely and the…