Ask the Experts: Integrating CCaaS Analytics, CRM and WFO

Ask the Experts: Integrating CCaaS Analytics, CRM and WFO

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how collecting real-time CCaaS analytics, and integrating with CRM and workforce optimization, can help businesses make more informed decisions with Serenova’s John Charles. Learn more about CCaaS solutions from the Serenova team here: https://cloudservicesuniversity.com/supplier-directory/serenova/ Brandon: All…

Ask the Experts: How Do You Protect Against DDoS Attacks?

Ask the Experts: How Do You Protect Against DDoS Attacks?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses how to protect your customers against DDoS attacks with Evolve IP’s Scott Kinka. Learn more about cloud-based security solutions from the Evolve IP team here: https://cloudservicesuniversity.com/supplier-directory/evolveip/ Andrew: Okay, guys. Time for another Ask the Experts…

Ask the Experts: Increasing Productivity with UCaaS Collaboration Tools

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how new and different UCaaS collaboration tools can help your customers increase employee productivity and improve the customer experience with 8×8’s Jamaal Savwoir. Learn more about UCaaS solutions from the 8×8 team here: https://cloudservicesuniversity.com/supplier-directory/8×8/  Brandon: All…

Ask the Experts: Why Network Security is Much More Than Firewall

Ask the Experts: Why Network Security is Much More Than Firewall

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses the reasons why managing network and data security has moved far beyond firewall, and how to leverage security as a cloud conversation starter, with Matrix’s Neely Loring. Learn more about from the Matrix team here:…

Ask the Experts: How Does Omnichannel Improve Customer Outcomes?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how next-gen portals with omnichannel functionality improve cost and customer outcomes with NICE InContact’s Aaron Goodwin. Learn more about contact center solutions from the NICE InContact team here: https://cloudservicesuniversity.com/supplier-directory/incontact/ Brandon: Hey guys. In this segment of…

Ask the Experts: How Do Protocols and Codecs Impact Call Quality?

Ask the Experts: How Do VoIP Protocols and Codecs Impact Call Quality?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses how design decisions around protocols and codecs can either positively or negatively impact customer call quality with Evolve IP’s Scott Kinka. Learn more about UCaaS from the Evolve IP team here: https://cloudservicesuniversity.com/supplier-directory/evolveip/ Andrew: Okay, jumping…

Ask the Experts: Are DIY Security Strategies Worth the Risk?

Ask the Experts: Are DIY Security Strategies Worth the Risk?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses how modern security risks and the enormous pressure to grow revenue can complicate the management of DIY security strategies with CenturyLink’s Jared Ruckle. Learn more about cloud security solutions from the CenturyLink team here: https://cloudservicesuniversity.com/supplier-directory/centurylink/…

How Christine Sanni’s Process-Driven Sales Strategy will Power Her Partners’ Businesses

Meet our Newest Addition: Christine Sanni, Regional Channel Manager, Mid-Atlantic South Christine Sanni, the newest Channel Manager at Intelisys, brings a passion for channel sales and a talent for seeing the bigger picture. Throughout her 12+ year career in the cloud and telecom space, she’s won multiple President’s Club awards and has had the privilege…

Leading the Future of Technology: Super9 Convergence

At Super9 Convergence, Intelisys’ President Jay Bradley and SVP Cloud Transformation Andrew Pryfogle invited Platinum Sales Partner Tricia Ward of Onward Communications, and Sales Partners Mike Miller of Sidepath and Gizzelle Akin of Structured Communication Systems onstage to discuss how embracing convergence helps Sales Partners position themselves as holistic trusted advisors–while opening tremendous revenue opportunities.…