Ask the Experts: Benefits of Integrating CCaaS and UCaaS

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses the benefits of integrating CCaaS solutions with a customer’s existing UCaaS or PBX system with Talkdesk’s Jesse Dailey. Learn more about CCaaS solutions from the Talkdesk team here: https://cloudservicesuniversity.com/supplier-directory/talkdesk/ Brandon: All right guys. We’re doing something…

Ask the Experts: How Can Talking ‘Contact Center’ Build Trust?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses why learning to speak contact center jargon is the key to building trust with CCaaS leaders with Evolve IP’s Rich Fox. Learn more about contact center solutions from the Serenova team here: https://cloudservicesuniversity.com/supplier-directory/evolveip Brandon: All right,…

Ask the Experts: What Are the Benefits of an Open Source Platform?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses the benefits of building a UCaaS platform using open source components with CallTower’s William Rubio. Visit Cloud Services University to learn more about UCaaS solutions: https://cloudservicesuniversity.com/ Andrew: We’ve been talking about the different platforms that…

UCaaS technologies

Ask the Experts: Integrating New UCaaS Technologies

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle talks about the Cisco platform and integrating new UCaaS technologies with WestIP’s Director of Channel Operations Wade Wing. Find out more about designing a complete solution for customers that integrates with new UCaaS technologies from Wade and…

cloud contact center

Ask the Experts: How Do I Protect my Cloud Contact Center in a Disaster?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses cloud contact center BCDR solutions and leveraging “people as a service” with Global Director of Sales Engineering John Charles of Serenova (formerly LiveOps Cloud). Find out more about adopting cloud-based hybrid blended backups and agents “as…

Ask The Experts: BCDR – Fact or Fiction?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle breaks down the hype around BCDR with EvolveIP’s CTO Scott Kinka. Find out more about how to solve your customers’ business continuity issues from Scott and the EvolveIP team here: http://evolveip.cloudservicesuniversity.com/ Andrew: All right, time again…