cloud contact center

Ask the Experts: How Do I Protect my Cloud Contact Center in a Disaster?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses cloud contact center BCDR solutions and leveraging “people as a service” with Global Director of Sales Engineering John Charles of Serenova (formerly LiveOps Cloud). Find out more about adopting cloud-based hybrid blended backups and agents “as…

Ask the Experts: How to Develop a Successful BCDR Strategy For Your Customers

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, William Hiatt, CTO of RapidScale, discusses developing transformative Business Continuity and Disaster Recovery strategies with Intelisys’ SVP Cloud Transformation, Andrew Pryfogle. Take a look at the RapidScale learning center to find out more: http://rapidscale.cloudservicesuniversity.com Andrew: Okay guys; let’s jump into another Ask…