Ask the Experts: What Are Active and Passive Security Appliances?

Ask the Experts: What Are Active and Passive Security Appliances?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses the difference between active and passive security appliances, and how the challenges of analyzing security data creates opportunities for Sales Partners, with Masergy’s Andy Singleton. Learn more about cybersecurity solutions from the Masergy team here: https://cloudservicesuniversity.com/supplier-directory/masergy/…

Ask the Experts: How Does Cloud Security Leverage Big Data?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses how companies are leveraging big data to make accurate and predictive calculations around security threats with Masergy’s Andy Singleton. Learn more about cloud-based security solutions from the Masergy team here: https://cloudservicesuniversity.com/supplier-directory/masergy/ Andrew: Well, welcome back…

How AI Fits into the Evolving Customer Service Landscape

How AI Fits into the Evolving Customer Service Landscape

–By Tiago Paiva. Republished with permission from Talkdesk Looking into 2018, it seems that using AI (Artificial Intelligence) to handle customer service interactions is a trend that will only increase. With huge AI advances, it’s an easy way to resolve some customer issues, but that’s not to be confused with completely replacing human-to-human customer service…