#1: Global Leader in Online Payment Solutions
Applications Needed:
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Self Healing Fiber Ring
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Voice
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Frame/ATM
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Internet
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International Call Center
SWAT Program Solutions:
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Introduced as Project Management Consultants
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Identified Suppliers that could support Fiber Build Out
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Determined local footprint availability
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Confirmed Channel Integration
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Coordinated supplier meetings, executive briefings, and data center tours
SWAT Program Support:
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Special Pricing and Contract Negotiations
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Researched and identified global suppliers to support their call center in the UK
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Negotiated contracts and payment methods
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Scheduled international conference calls and face-to-face meetings
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Project Management support on paperwork, order processing and order implementation
#2: Retail Sales Solution
Applications Needed:
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High speed broadband/internet options for stores
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Improve credit card processing and collection of point-of-sale data
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Consolidation of Suppliers
SWAT Program Support:
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Introduced to customer as Project Manager for pre/post sale support
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Participated in Qualification and Technology review process
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Researched and identified Suppliers
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Conducted DSL qualification and special pricing
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Scheduled and participated in Supplier Presentations
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Created project plan for Beta Test sites and order implementation
#3: Wholesale Solution
Applications Needed:
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Large wholesale client was tired of the "no frills" service from direct tier one Suppliers selling wholesale
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Billing errors were causing a lot of problems and taking hours to solve
SWAT Program Support:
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Analyzed traffic patterns
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Produced LATA & OCN tables to improve NPA/NXX ties back to the LECs
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Introduction of customer service, provisioning, and engineering teams.
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Highlighting of superior customer service
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Review of billing for accuracy
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Demonstrated commitment to flexibility with revenue commitments (same rates with better terms and conditions)
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“Intelisys has created a responsive, customer-sensitive, professional culture. I’ve worked with them for 16 years now. It only makes sense to put my business with people who know what they’re doing and who I can trust to be there. Intelisys is a sustainable top-flight Master Agency. Why would I risk it with any other company?”
Dave Glendenning,
Glencom
Intelisys Sales Partner Since 1995
Platinum Supplier Sponsors
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