#1: Global Leader in Online Payment Solutions

Applications Needed:

• Self Healing Fiber Ring
• Voice
• Frame/ATM
• Internet
• International Call Center

SWAT Program Solutions:

• Introduced as Project Management Consultants
• Identified Suppliers that could support Fiber Build Out
• Determined local footprint availability
• Confirmed Channel Integration
• Coordinated supplier meetings, executive briefings, and  data center tours

SWAT Program Support:

• Special Pricing and Contract Negotiations
• Researched and identified global suppliers to support their call center in the UK
• Negotiated contracts and payment methods
• Scheduled international conference calls and face-to-face meetings
• Project Management support on paperwork, order processing and order implementation

#2: Retail Sales Solution

Applications Needed:

• High speed broadband/internet options for stores
• Improve credit card processing and collection of point-of-sale data
• Consolidation of Suppliers

SWAT Program Support:

• Introduced to customer as Project Manager for pre/post sale support
• Participated in Qualification and Technology review process
• Researched and identified Suppliers
• Conducted DSL qualification and special pricing
• Scheduled and participated in Supplier Presentations
• Created project plan for Beta Test sites and order implementation

#3: Wholesale Solution

Applications Needed:

1. Large wholesale client was tired of the "no frills" service from direct tier one Suppliers selling wholesale
2. Billing errors were causing a lot of problems and taking hours to solve

SWAT Program Support:

• Analyzed traffic patterns 
• Produced LATA & OCN tables to improve NPA/NXX ties back to the LECs
• Introduction of customer service, provisioning, and engineering teams. 
• Highlighting of superior customer service
• Review of billing for accuracy
• Demonstrated commitment to flexibility with revenue commitments (same rates with better terms and conditions)