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Complete below for more information about
the Intelisys Top-Performing Agent Program
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SWAT Program Case Studies  

#1: Global Leader in Online Payment Solutions

Applications Needed:

  • Self Healing Fiber Ring
  • Voice
  • Frame/ATM
  • Internet
  • International Call Center

SWAT Program Solutions:

  • Introduced as Project Management Consultants
  • Identified Suppliers that could support Fiber Build Out
  • Determined local footprint availability
  • Confirmed Channel Integration
  • Coordinated supplier meetings, executive briefings, and  data center tours

SWAT Program Support:

  • Special Pricing and Contract Negotiations
  • Researched and identified global suppliers to support their call center in the UK
  • Negotiated contracts and payment methods
  • Scheduled international conference calls and face-to-face meetings
  • Project Management support on paperwork, order processing and order implementation

#2: Retail Sales Solution

Applications Needed:

  • High speed broadband/internet options for stores
  • Improve credit card processing and collection of point-of-sale data
  • Consolidation of Suppliers

SWAT Program Support:

  • Introduced to customer as Project Manager for pre/post sale support
  • Participated in Qualification and Technology review process
  • Researched and identified Suppliers
  • Conducted DSL qualification and special pricing
  • Scheduled and participated in Supplier Presentations
  • Created project plan for Beta Test sites and order implementation

#3: Wholesale Solution

Applications Needed:

  1. Large wholesale client was tired of the "no frills" service from direct tier one Suppliers selling wholesale
  2. Billing errors were causing a lot of problems and taking hours to solve

SWAT Program Support:

  • Analyzed traffic patterns 
  • Produced LATA & OCN tables to improve NPA/NXX ties back to the LECs
  • Introduction of customer service, provisioning, and engineering teams. 
  • Highlighting of superior customer service
  • Review of billing for accuracy
  • Demonstrated commitment to flexibility with revenue commitments (same rates with better terms and conditions)
Robert Hayes
“After nine years in business, what matters to me the most is freedom and the ability to control the environment around us. Intelisys really gets that. They know our challenges and have our back. Day-in and day-out support like that allows us to focus on our goals and core values as a company.”
Robert Hayes,
BrokerTel / eXemplify
Intelisys Sales Partner Since 2004
 
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