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Telecom services, so vital to today’s business, are now likely to be the second or third largest expense item for most large companies. The average Fortune 500 Company spends over $100 million per year on telecom services, and the average mid-size enterprise spends over $25 million. Optimizing telecom assets and validating telecom expense is more critical than ever. |
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For carriers and service providers, the stakes have never been higher. Today’s enterprise customers are searching for carrier solutions that help them eliminate the burden of validating carrier invoices, inventories, and contracts. For decades their only option was to engage Telecom Expense Management (TEM) companies, but TEM solutions are expensive and not sustainable. |
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Unlike TEM products that primarily organize telecom bill audits, CommADVISOR constantly monitors, measures and analyzes the entire telecom lifecycle to persistently optimize results. CommADVISOR operates as a nerve center for voice and data networks. With CommADVISOR's automated approach to the entire telecom lifecycle, of which TEM is just one part, users are no longer dependent on manual, labor-intensive work for auditing bills, writing service orders, updating inventories, tracking contracts or analyzing RFP responses. |
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Level 0
Audit Model
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Level 1
Report Model
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Level 2
TEM Model
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Level 3
CommADVISOR
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- Service-based Approach
- Fee for Service
- Contingent Recovery
- Project snapshots
- Not scalable
- Not sustainable
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- Automated data source
- Carrier-delivered via CDs, Portals, EDI
- One view of many legacy sources
- No ability to integrate data across carriers
- Not integrated with enterprise systems
- Data ≠ actionable information
- Low adoption rate
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- S/W analysis adds value to data
- Process models enable audit tasks
- Limited enterprise system integration
- Services fill gaps in software
- Requires complete data
- Requires consistent data
- Requires correct data
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- In-cycle ERP model enables full automation
- Integrates disparate business cycles:
- Billing
- Ordering
- Contracts
- Accounts Payable
- Full enterprise system integration
- Survives provider data faults
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In partnership with Boston-based Cerylion Inc., Intelisys offers CommADVISOR to deliver automation and on-demand visibility to telecom expense management and carrier billing reconciliation. CommADVISOR provides carriers and enterprises with operational and financial control, visibility, and documentation for all telecom resources and expenses instantaneously and on demand. |
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At the same time telecom services are becoming more mission-critical and a larger part of typical operating expenses, managing them requires a new level of total telecom facilities management. The usual approach to managing telecom costs – bill audits, cost management measures and outsourcing – doesn’t address current realities in several dimensions: |
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- Audits done after the fact only catch discrepancies in hindsight, requiring time and resources to go back and resolve. If customers have overpaid, they’ve incurred unnecessary negative cash flow. If they use third-party auditors, their overpayments are compounded by TEM fees.
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- Simple cost management measures, while necessary, are simply a band aid for the actual need, which is to optimize services.
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- Outsourced bill processing simply moves the problem outside everyone’s control.
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Effective telecom facilities management requires continuous review and analysis across the entire lifecycle of telecom activities in the enterprise – from competitive service analysis through contracting, service provisioning, billing resolution, service level analysis, and contract forecasting. The goals of such an approach are relentless scrutiny for contract/service compliance, cost reduction or optimization, and facilities improvement. |
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CommADVISOR enables total telecom facilities management to support a wide range of functions and roles within the enterprise, from management approvals through contract management and procurement to accounts payable. These tools span the complete range of voice and data services, both wired and wireless, and accommodate new IP-based converged services. They support the need to evaluate and manage real-world transitions between services, and to keep pace as organizations grow and evolve. |
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CommADVISOR is an ERP-level next generation system that offers 100% automation of telecom expense and resource management. Unlike previous generations of TEM tools that are used by experts who do the work, CommADVISOR does the work itself, across the entire telecom life cycle. |
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