CCaaS: Contact Centers of the Future
Intelisys held a first-of-its-kind meeting with more than 100 of its supplier partners last week as part of its annual event Channel Connect. The purpose of the session was to discuss Intelisys’ cloud strategy, the combination of the VAR market with the telecom channel, and methods for suppliers to improve support to telecom agents.
“In my 25 years in this business, I have never seen a room full of more suppliers to discuss strategy, where we are going and how they can help us get there. It was immensely impactful,” said Andrew Pryfogle, Senior Vice President and General Manager for Intelisys. “We recognize our cloud strategy is fundamental to our continued success. Having them show up en masse and demonstrate enthusiasm clearly indicates we are headed in right direction.”
According to Gartner’s "Public Cloud Services, Worldwide, 2011-2016, 2Q12 Update," the figures show that by the end of this year alone, the cloud services market will be worth US $109 billion after growing by 19.6 percent.
Intelisys has aggressively responded to this trend in 2012 through the acquisition of Cloud Services Coalition and the subsequent launch of Cloud Services University. The supplier strategy session reviewed details of both of these strategic moves while also reviewing future growth plans.
“This gathering took our relationship with key supplier partners to a whole new level,” said Jay Bradley, President of Intelisys. “The information was very well received, and our supplier partners were also very appreciative and eager to learn and share.”
“The last two years have been a complete break out performance for Intelisys, and with the dedicated community of supplier and sales partners we are building, we expect to continue shocking the telecom community with our growth,” added Bradley.
“It was clear upon leaving the meeting that between our suppliers, partners and internal team, there is no group better equipped to serve the industy’s top performers with this pivot to cloud. It was hugely successful, and we cannot wait to do it again,” added Pryfogle.