90% of contact centers have not yet adopted the cloud. For most contact centers, technology is the means for getting things done, not the driver. How can Sales Partners engage contact center managers, address their concerns, and help them focus on business outcomes (not just feature functions)?
Andrew Pryfogle, SVP Cloud Transformation, interviewed a panel of Smart Guys from 8×8, Epic Connections, InContact, Serenova (formerly LiveOps Cloud), and ShoreTel. In this cloud contact center conversations video, they talk about the reasons why contact centers are slow to move to the cloud, and potential roadblocks to a cloud migration. What are the questions Sales Partners can ask to get contact center managers thinking about the benefits of a cloud migration?
Oftentimes, contact centers are considered an expense item for businesses, rather than a strategic asset. How can cloud technology help contact centers become the money engine of an enteprise?
Customer experience is becoming critical for many businesses. Companies are differentiating themselves from their competition through customer experience. How do omnichannel or multichannel solutions allow companies to engage with customers over multiple media types and create a satisfying customer journey?
Learn the answers to these questions, and many more, by watching the video below.
Want to learn more about how to sell Contact Center-as-a-Service (CCaaS)? Everything you need to know is available here on Cloud Services University: http://cloudservicesuniversity.com/smart-guys-series/