LiveOps and the Customer Lifetime Value

Vasili Triant, CEO of LiveOps, recently sat down with Andrew Pryfogle to discuss their exciting new partnership with Intelisys and what unique offerings LiveOps brings to the table.  Packed with great information as well as sales tips, this video interview should definitely go on your “must watch” list.

Here are some highlights from their chat:

Business Process Outsourcing (BPO)

LiveOps outsources most of their call center services to 20,000 independent contractors–a BPO which is now available for Channel Partners to leverage.

Selling the Contact Center

Sales Partners are mainly going to be targeting the VPs of customer experience, sales, and/or contact centers.  Who are the perfect end users? Businesses with more than 100 employees, customer support services, and a global expanse where an on-premise solution just won’t work.

Customer Lifetime Value

Everything Triant and LiveOps aims to do is bring that positive customer experience to customers.  Every. Single. Time.

Why the Channel?

Triant’s goal is to move LiveOps to a 100% Channel sales operation.  He knows that the Channel will help LiveOps grow their reach while helping Partners grow their business.

Predictable Routing

This is the new wave of technology to come out of LiveOps, and what is its end goal?  An effortless customer experience for businesses.

Make sure to watch the video for more information on how you can make LiveOps a part of your service offering and add massive value to your current customer base.

For more information on Vasili Triant and what LiveOps is bringing to their new partnership with Intelisys, watch the video above or click here.

Connecting with the Channel in October

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While we’re sad that Cloud Partners is over already, we’re really excited that our next big event is just around the corner:  Channel Connect.

Our top-producing Sales Partners and a number of our Supplier Partners will be connecting at this year’s event being held at the Meritage Resort and Spa from October 8 to 10.

To register as a Sales Partner click here.
To reserve rooms at the Meritage Resort and Spa
click here.
For information  
click here.

This is a great event for anyone looking to get involved in the discussion around cloud and telecom, to make and nurture relationships, and take some time to enjoy a little of what Northern California has to offer!

Agenda
Wednesday Oct 8thMeritage Resort and Spa
8:00 am – 7:00 pm      Event Check In 
8:00 am – 9:30 am      Continental Breakfast
9:00 am – 3:30 pm      General Session
9:00 am – 3:30 pm      Diamond Supplier Meeting Rooms Open
11:30 am – 1:00 pm    Grab n Go Lunch
4:00 pm – 7:00 pm      Supplier Fair

Thursday Oct 9th
7:00 am -8:15 am      Supplier Briefing – Suppliers only
7:00 am – 9:00 am     Continental Breakfast
7:30 am – 5:30 pm     Event Check In
8:30 am – 3:30 pm     General Session
8:30 am – 3:30 pm     Diamond Supplier Meeting Rooms Open
10:00 am – 3:30 pm   Spouse Tour
11:30 am – 1:00 pm   Grab n Go Lunch
3:45 pm- 5:30 pm      Supplier Dash
6:30 pm – 7:30 pm     Cocktail Reception
7:30 pm – 10:00 pm   Dinner and Awards

Friday Oct 10th
8:00 am – 10:00 am   Breakfast
All Day Excursions- includes lunch

  • Napa Bike Tour
  • 3 Winery Tour
  • 2 Winery Tour
  • Farm to Table Tour
  • Culinary Institute of America Tour
  • Eagle Vines Golf
  • Spa Treatments- for Sales Partner and their guest only

6:00 pm – 9:00 pm    Casual Dinner featuring Andrew Pryfogle’s Tri-Tip Trolley

Intelisys Cloud Sales Workshop at Cloud Partners in New Orleans

Cloud Partners

We’d like to invite you to join us for our Intelisys Cloud Sales Workshop, along with a gathering of All-Star Cloud Experts to discuss what’s working (and what’s NOT) in the ever-changing world of Cloud Solutions. We’ll convene on Monday, September 8th, 2014 from 9:00 AM – 3:00 PM CDT, Level 3, Room #346 at Morial Convention Center.

We are very excited about this year’s new addition to the Cloud Partners training agenda: the Cloud Solution Design “Throwdown.” We expect this will be very effective in engaging our partners and educating them about the different steps in complex bid and cloud deals. The goal is for them to see in action the value that Intelisys’ pre-sales engineering resources can bring along with how our suppliers perform discovery and design solutions.

Our Channel Partners cloud training fills up EVERY YEAR. You must register in order to hold a spot to receive this cutting-edge information and these useful tools. We encourage you to register right now to ensure you have a spot at Intelisys Cloud Training 2014.

Continental breakfast and lunch are included (plus a chance to win $1000 in cash)! The topics we’ll be covering are listed below and there is also a link to more details and registration.

We look forward to seeing you in New Orleans!

INTELISYS CLOUD SALES TRAINING

  • Cloud Solution Design "Throwdown"
  • Mastering the Intelligent Network
  • Shifting from Voice to Compute
  • Politics of the Cloud
  • Channel Chief Mastermind Insights
  • Dissecting the Contact Center
  • The Evolving Cloud General Contractor

CLICK HERE TO LEARN MORE AND REGISTER!

 

Infographic: Cablecos Mean Big Benefits to Big Business

Normally when we talk about "convergence", we’re referring to the Channel.  However, in this case, we’re discussing the convergence of cablecos and traditional telecom companies (or telcos) and what that means for big business.  (Hint: There’s lots of benefits involved.)

Cablecos Mean Big Benefits

Latest Supplier Partner Added to Intelisys Roster

ViaWestIntelisys announced today that ViaWest is the latest service provider to be added to their Supplier Partner portfolio.

“Intelisys is dedicated to providing our Sales Partners with trusted sources to meet their IT requirements, and through ViaWest’s data center, managed hosting and Cloud services we can enable them with innovative technology and resources,” said Mike McKenney, Vice President of Partner Sales and Business Development for Intelisys.

To learn more about Intelisys’ latest supplier partnership, click here.

Case Study: How the Cloud Replaced $1M of Equipment

Intelisys filmed this comprehensive case study with the assistance of the following:

Metrolina GreenhousesThomas Baird, IT Director of Metrolina Greenhouses (End User)

Inspire CommunicationsMike Hancock, Owner of Inspire Communications (Intelisys Sales Partner)

MatrixNeely Loring, President and Founder of Matrix (Intelisys Supplier Partner)

Thomas Baird recounts his experience working with Mike from Inspire Communications and how he was able to bring a lot of resources to the table, evaluating all options.  In the end, the Matrix model was what worked best for them.  Matrix was able to assist Metrolina with getting out of the hardware business and to focus instead on controlling their spend and growing their business.

Supplier Partners: The #1 Reason to Go to Cloud Partners This Year

LanYap Networks announced yesterday that Intelisys has donated one of their Club TPC trips to their Masks and Martinis charity auction event being held at this year’s Cloud Partners in New Orleans.  All proceeds from the auction go to Raintree House.

This will be the first time the Intelisys Club TPC trip will be available to a Supplier Partner.  The winning bidder will be joining the Sales Partner attendees for a three-day trip to Costa Rica from January 17 to 20, 2015.

For more on the auction, charity, and Intelisys’ participation, click here.

Subsidium Technologies & the $1M Milestone

subsidium-logo

“For more than a decade, I’ve admired the almost fanatical devotion that Subsidium Technologies places on helping, assisting and supporting their loyal clients,” said Intelisys Co-founder Rick Dellar. “Today we couldn’t be more excited for the Subsidium team. This achievement demonstrates that they truly are the absolute best of the best in this industry, and I look forward to helping them reach even loftier goals in the future.”

Subsidium Technologies has become Intelisys’ fourth partner to achieve Platinum Status, with the achievement attaining $1 million in recurring monthly billings. Congrats go out to the entire Subsidium Technologies team for hitting this milestone!

You can read more on this big announcement here.

 

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The Name of the Game? Consolidation

Level3 logo            tw telecom

In an industry rife with consolidation, we were very excited to see news of this one come out.

Andrew Pryfogle, Senior Vice President of Cloud Transformation at Intelisys, commented on this merger for CRN this week:

"TW Telecom has made a big investment in the intelligence of their network to do bandwidth on-demand and to ratchet up bandwidth very, very quickly in order to meet the demand of cloud applications. They have really taken a significant position in being a cloud enabler," Pryfogle said."If you combine that with what Level 3 is doing around their interconnections with Amazon Web Services and others, I think it’s a really good complement."