LiveOps and the Customer Lifetime Value

Vasili Triant, CEO of LiveOps, recently sat down with Andrew Pryfogle to discuss their exciting new partnership with Intelisys and what unique offerings LiveOps brings to the table.  Packed with great information as well as sales tips, this video interview should definitely go on your “must watch” list.

Here are some highlights from their chat:

Business Process Outsourcing (BPO)

LiveOps outsources most of their call center services to 20,000 independent contractors–a BPO which is now available for Channel Partners to leverage.

Selling the Contact Center

Sales Partners are mainly going to be targeting the VPs of customer experience, sales, and/or contact centers.  Who are the perfect end users? Businesses with more than 100 employees, customer support services, and a global expanse where an on-premise solution just won’t work.

Customer Lifetime Value

Everything Triant and LiveOps aims to do is bring that positive customer experience to customers.  Every. Single. Time.

Why the Channel?

Triant’s goal is to move LiveOps to a 100% Channel sales operation.  He knows that the Channel will help LiveOps grow their reach while helping Partners grow their business.

Predictable Routing

This is the new wave of technology to come out of LiveOps, and what is its end goal?  An effortless customer experience for businesses.

Make sure to watch the video for more information on how you can make LiveOps a part of your service offering and add massive value to your current customer base.

For more information on Vasili Triant and what LiveOps is bringing to their new partnership with Intelisys, watch the video above or click here.

Intelisys Welcomes Anne Brogan

“There is a saying in the industry that Intelisys has the ‘best team in telecom,’ ” said Anne Brogan. “Their reputation is second to none, and I feel very lucky to be part of such a well respected team.”

Anne Brogan is the latest person to join Intelisys’ ever-growing team. She will be stepping in to the Senior Manager of Strategic Partner Development for the Mid-Atlantic Region role, based out of Hilton Head, SC. In this capacity, Brogan will provide comprehensive recruitment, support and management for Intelisys’ growing community of Sales Partners in the mid-Atlantic region of the U.S.

For more on Anne Brogan and her new role at Intelisys, click here.

The Name of the Game? Consolidation

Level3 logo            tw telecom

In an industry rife with consolidation, we were very excited to see news of this one come out.

Andrew Pryfogle, Senior Vice President of Cloud Transformation at Intelisys, commented on this merger for CRN this week:

"TW Telecom has made a big investment in the intelligence of their network to do bandwidth on-demand and to ratchet up bandwidth very, very quickly in order to meet the demand of cloud applications. They have really taken a significant position in being a cloud enabler," Pryfogle said."If you combine that with what Level 3 is doing around their interconnections with Amazon Web Services and others, I think it’s a really good complement."

Excruciating Pain & Extraordinary People

2:15 a.m. PDT, Wednesday morning, it started.  Sharp, searing pain on the lower right side of my abdomen…flipped on like a switch.  This was not a foreign pain to me.  I had been dragged through this field of broken glass twice before over the past 5 years.  I knew what had just started and knew what I was in for.

“Susie, wake up, time to get me to the hospital.  I’m passing a kidney stone.”

We called ahead to the emergency room to get them ready.  “No fussing around.  Have the good stuff ready when I get there.”

I was scheduled to fly to Orange County at 8:00 a.m. to speak to 70 of our sales partners and to run another hugely impactful Intelisys Mindshare event.  As they began pumping narcotics into my arm, I knew I was not going to make it…someone was going to have stand in that gap.

It’s at times of crisis when the true character and talent of extraordinary people really shines.  This was one of those times.  Jay Bradley, Mike McKenney, Dana Topping, Chuck Mache.  It’s amazing what a deep bench of gifted leaders we have at Intelisys.  They all stepped in and ran a world-class event.  Sure, I’m guessing they made lots of jokes about me being stoned, but truth is always funny…  I was completely wasted while they were helping our partners build their businesses. Andrew in Hospital

This experience reminds me of a really important business lesson.

  • Is there something you do in your company that you’ve felt only you can do?
  • Are you sure there aren’t others that could step up if asked?
  • How deep is your bench?
  • How often do you test the capabilities of that bench?

Today I am grateful for so many things.  I’m grateful to be surrounded by extraordinary people who collectively make up the absolute best leadership team in the channel…truly awe-inspiring to be a part of this.  I’m grateful that when my body said "no", our team said "yes" and they hit it out of the park.  And lastly, I’m grateful this little fella passed on through and I can get back to doing my part.  And drugs…  I’m grateful for those, too. Pet Rock Good selling.

A Glimpse Into the Cloud

To be more accurate, this is a glimpse into the conversation on Cloud or, as we like to call it, the "conversation on convergence."

We wrapped up our second CLOUD LIVE! event of 2014 yesterday at the Petaluma studios.  We had a great time doing it and wanted to say "thank you" to everyone involved in the setup, the panel conversations, as well as everyone who took time out of their schedules to join us.  The next event is coming up quickly — our second Polycom Cloud Services University — and we’re hoping you’ll all be able to join us again!

For now, have a look at some of the inner workings of CLOUD LIVE!

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Cloud-Live-set-up-final-panel

CL-studio-andrew-checking-text-between-panels

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Getting Smarter in the Cloud with MegaPath (Video)

 

Andrew Pryfogle sat down with Matt Hutchinson, the Channel Chief for MegaPath, recently to discuss everything from what’s new at MegaPath, channel convergence, and what sort of advice Matt has for telecom agents and consultative MSPs and VARs. 

Supplier focus: ShoreTel, hybrid solutions, “Discovery”, and analytics

Jim Tennant, the Regional Director of Channels for ShoreTel, talks to Andrew Pryfogle about ShoreTel’s growth, capabilities, and why channel partners should look to them for premise, hosted, and hybrid solutions.  It’s all about "the Discovery."

Supplier Focus: inContact, cloud contact centers, and customized solutions

Andrew Pryfogle talks with Brandon Gueck, National Channel Sales Manager for inContact, about trends in contact centers in the cloud, how the cloud is enabling inContact to bring contact center capabilities to SMBs, and what partners can expect from inContact when it comes to customized solutions.

Welcome, Janet Hendrickson!

“The massive shift to an as-a-service model is driving VARs to build more recurring revenue streams,” says Mike McKenney, Vice President of Partner Sales & Business Development.  Bringing Janet Hendrickson onto the team was a clear choice.  She has been hired as Intelisys’ new Senior Manager of Strategic VAR Partner Development for the West/Central region, bringing sales support and, consequently, more partner success to that part of the U.S.

To find out more about Janet Hendrickson and Intelisys’ expansion of VAR and IT support in the West/Central U.S., please click here.