LiveOps and the Customer Lifetime Value

Vasili Triant, CEO of LiveOps, recently sat down with Andrew Pryfogle to discuss their exciting new partnership with Intelisys and what unique offerings LiveOps brings to the table.  Packed with great information as well as sales tips, this video interview should definitely go on your “must watch” list.

Here are some highlights from their chat:

Business Process Outsourcing (BPO)

LiveOps outsources most of their call center services to 20,000 independent contractors–a BPO which is now available for Channel Partners to leverage.

Selling the Contact Center

Sales Partners are mainly going to be targeting the VPs of customer experience, sales, and/or contact centers.  Who are the perfect end users? Businesses with more than 100 employees, customer support services, and a global expanse where an on-premise solution just won’t work.

Customer Lifetime Value

Everything Triant and LiveOps aims to do is bring that positive customer experience to customers.  Every. Single. Time.

Why the Channel?

Triant’s goal is to move LiveOps to a 100% Channel sales operation.  He knows that the Channel will help LiveOps grow their reach while helping Partners grow their business.

Predictable Routing

This is the new wave of technology to come out of LiveOps, and what is its end goal?  An effortless customer experience for businesses.

Make sure to watch the video for more information on how you can make LiveOps a part of your service offering and add massive value to your current customer base.

For more information on Vasili Triant and what LiveOps is bringing to their new partnership with Intelisys, watch the video above or click here.

Connecting with the Channel in October

Channel Connect banner

While we’re sad that Cloud Partners is over already, we’re really excited that our next big event is just around the corner:  Channel Connect.

Our top-producing Sales Partners and a number of our Supplier Partners will be connecting at this year’s event being held at the Meritage Resort and Spa from October 8 to 10.

To register as a Sales Partner click here.
To reserve rooms at the Meritage Resort and Spa
click here.
For information  
click here.

This is a great event for anyone looking to get involved in the discussion around cloud and telecom, to make and nurture relationships, and take some time to enjoy a little of what Northern California has to offer!

Agenda
Wednesday Oct 8thMeritage Resort and Spa
8:00 am – 7:00 pm      Event Check In 
8:00 am – 9:30 am      Continental Breakfast
9:00 am – 3:30 pm      General Session
9:00 am – 3:30 pm      Diamond Supplier Meeting Rooms Open
11:30 am – 1:00 pm    Grab n Go Lunch
4:00 pm – 7:00 pm      Supplier Fair

Thursday Oct 9th
7:00 am -8:15 am      Supplier Briefing – Suppliers only
7:00 am – 9:00 am     Continental Breakfast
7:30 am – 5:30 pm     Event Check In
8:30 am – 3:30 pm     General Session
8:30 am – 3:30 pm     Diamond Supplier Meeting Rooms Open
10:00 am – 3:30 pm   Spouse Tour
11:30 am – 1:00 pm   Grab n Go Lunch
3:45 pm- 5:30 pm      Supplier Dash
6:30 pm – 7:30 pm     Cocktail Reception
7:30 pm – 10:00 pm   Dinner and Awards

Friday Oct 10th
8:00 am – 10:00 am   Breakfast
All Day Excursions- includes lunch

  • Napa Bike Tour
  • 3 Winery Tour
  • 2 Winery Tour
  • Farm to Table Tour
  • Culinary Institute of America Tour
  • Eagle Vines Golf
  • Spa Treatments- for Sales Partner and their guest only

6:00 pm – 9:00 pm    Casual Dinner featuring Andrew Pryfogle’s Tri-Tip Trolley

Intelisys Welcomes Anne Brogan

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Anne Brogan is the latest person to join Intelisys’ ever-growing team. [...] Continue Reading…

Intelisys Cloud Sales Workshop at Cloud Partners in New Orleans

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Infographic: Cablecos Mean Big Benefits to Big Business

Normally when we talk about "convergence", we’re referring to the Channel.  However, in this case, we’re discussing the convergence of cablecos and traditional telecom companies (or telcos) and what that means for big business.  (Hint: There’s lots of benefits involved.)

Latest Supplier Partner Added to Intelisys Roster

Intelisys announced today that ViaWest is the latest service provider to be added to their Supplier Partner portfolio.
“Intelisys is dedicated to providing our Sales Partners with trusted sources to meet their IT requirements, and through ViaWest’s data center, managed hosting and Cloud services we can enable them with innovative [...] Continue Reading…

The Club TPC Trip Bidding Has Begun!

A few weeks ago we discussed this great opportunity for our Supplier Partners to contribute to Raintree House and possibly earn themselves some tickets to our Club TPC trip early next year.

 
We are pleased to announce that someone has already opened the bidding with $10,000 for the Masks and [...] Continue Reading…

Get Complimentary Access to Cloud Partners Here

It’s been a pretty busy summer for us, so we’re looking forward to escaping to New Orleans September 8 – 10 for this fall’s Cloud Partners Conference.  We’ve got plenty of activities planned for the trip, from supplier meetings to Cloud Services University training to a LanYap party.
We’re looking [...] Continue Reading…

Case Study: How the Cloud Replaced $1M of Equipment

Intelisys filmed this comprehensive case study with the assistance of the following:
Thomas Baird, IT Director of Metrolina Greenhouses (End User)
Mike Hancock, Owner of Inspire Communications (Intelisys Sales Partner)
Neely Loring, President and Founder of Matrix (Intelisys Supplier Partner)
Thomas Baird recounts his experience working with Mike from Inspire Communications and how [...] Continue Reading…