Ask the Experts: Workforce Management and Contact Centers

Ask the Experts: Workforce Management and Contact Centers

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how workforce management software keeps contact center budgets in line while improving service levels with NICE InContact’s Aaron Goodwin. Learn more about contact center solutions from the NICE inContact team here: https://cloudservicesuniversity.com/supplier-directory/incontact/ Brandon: We’re back. This…

Ask the Experts: How Do Next-Gen Portals Boost CX?

Ask the Experts: How Do Next-Gen Portals Boost CX?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how next-gen portals boost agent and customer experience with Serenova’s John Charles. Learn more about CCaaS solutions from the Serenova team here: https://cloudservicesuniversity.com/supplier-directory/serenova/  Brandon: Here we go, guys. We have a special Ask the Experts segment…

Ask the Experts: ACD and Salesforce Integration

Ask the Experts: ACD and Salesforce Integration

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses the importance of ACD and Salesforce integration for contact centers with Talkdesk’s Jesse Dailey. Learn more about CCaaS solutions from the Talkdesk team here: https://cloudservicesuniversity.com/supplier-directory/talkdesk/ Brandon: All right, guys. We’re in the studio again for our Ask…

Ask the Experts: What Are the Top Advanced IVR Features?

Ask the Experts: What Are the Top Advanced IVR Features?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how advanced IVR features save time and money while boosting customer satisfaction with IntelePeer’s Andre Davis. Learn more about CCaaS solutions from the IntelePeer team here: https://cloudservicesuniversity.com/supplier-directory/intelepeer/ Brandon: All right, guys. Welcome back. This is our…

Ask the Experts: Integrating CCaaS Analytics, CRM and WFO

Ask the Experts: Integrating CCaaS Analytics, CRM and WFO

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how collecting real-time CCaaS analytics, and integrating with CRM and workforce optimization, can help businesses make more informed decisions with Serenova’s John Charles. Learn more about CCaaS solutions from the Serenova team here: https://cloudservicesuniversity.com/supplier-directory/serenova/ Brandon: All…

Ask the Experts: Increasing Productivity with UCaaS Collaboration Tools

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how new and different UCaaS collaboration tools can help your customers increase employee productivity and improve the customer experience with 8×8’s Jamaal Savwoir. Learn more about UCaaS solutions from the 8×8 team here: https://cloudservicesuniversity.com/supplier-directory/8×8/  Brandon: All…

Ask the Experts: Benefits of Integrating CCaaS and UCaaS

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses the benefits of integrating CCaaS solutions with a customer’s existing UCaaS or PBX system with Talkdesk’s Jesse Dailey. Learn more about CCaaS solutions from the Talkdesk team here: https://cloudservicesuniversity.com/supplier-directory/talkdesk/ Brandon: All right guys. We’re doing something…

Ask the Experts: How Does Omnichannel Improve Customer Outcomes?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how next-gen portals with omnichannel functionality improve cost and customer outcomes with NICE InContact’s Aaron Goodwin. Learn more about contact center solutions from the NICE InContact team here: https://cloudservicesuniversity.com/supplier-directory/incontact/ Brandon: Hey guys. In this segment of…

Ask the Experts: How Can Talking ‘Contact Center’ Build Trust?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses why learning to speak contact center jargon is the key to building trust with CCaaS leaders with Evolve IP’s Rich Fox. Learn more about contact center solutions from the Serenova team here: https://cloudservicesuniversity.com/supplier-directory/evolveip Brandon: All right,…

Ask the Experts: Key Benefits of ACD and CRM Integration

Ask the Experts: Key Benefits of ACD and CRM Integration

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses how ACD and CRM integration can enhance cloud contact center solutions and provide incredible flexibility with Serenova’s John Charles. Learn more about contact center solutions from the Serenova team here: https://cloudservicesuniversity.com/supplier-directory/serenova/ Brandon: All right, here we go, guys.…