Ask the Experts: Benefits of Integrating CCaaS and UCaaS

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ Cloud Evangelist Brandon Knight discusses the benefits of integrating CCaaS solutions with a customer’s existing UCaaS or PBX system with Talkdesk’s Jesse Dailey. Learn more about CCaaS solutions from the Talkdesk team here: https://cloudservicesuniversity.com/supplier-directory/talkdesk/ Brandon: All right guys. We’re doing something…

Ask the Experts: How Do Protocols and Codecs Impact Call Quality?

Ask the Experts: How Do VoIP Protocols and Codecs Impact Call Quality?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses how design decisions around protocols and codecs can either positively or negatively impact customer call quality with Evolve IP’s Scott Kinka. Learn more about UCaaS from the Evolve IP team here: https://cloudservicesuniversity.com/supplier-directory/evolveip/ Andrew: Okay, jumping…

Ask the Experts: How Does LAN Impact VoIP Solutions?

Ask the Experts: How Does LAN Impact VoIP Solutions?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses why LAN readiness is one of the critical elements of delivering quality VoIP solutions with John Scarborough, former CMO and SVP for MegaPath. Learn more about UCaaS solutions from the MegaPath team here: https://cloudservicesuniversity.com/supplier-directory/megapath/ Andrew:…

Ask the Experts: Dialer Solutions for Outbound Contact Centers

Ask the Experts: Dialer Solutions for Outbound Contact Centers

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses the different dialer solutions for outbound contact centers and the value of a fast go-to-market strategy with 8×8’s Chris Peters. Learn more about contact center solutions from the 8×8 team here: https://cloudservicesuniversity.com/supplier-directory/8×8/ Andrew: All right,…

Ask the Experts: What Are the Benefits of an Open Source Platform?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses the benefits of building a UCaaS platform using open source components with CallTower’s William Rubio. Visit Cloud Services University to learn more about UCaaS solutions: https://cloudservicesuniversity.com/ Andrew: We’ve been talking about the different platforms that…

Ask the Experts: How Has Messaging Evolved with UCaaS?

Ask the Experts: How Has Messaging Evolved with UCaaS?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses the different types of messaging built into the UCaaS suite of features with Richard Winslow of Mitel (formerly ShoreTel). Learn more about unified communications from the Mitel team here: https://cloudservicesuniversity.com/supplier-directory/mitel/ Andrew: Time for another Ask the…

Ask the Experts: What are the Benefits of Open Source?

Ask the Experts: What are the Benefits of Open Source?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Star2Star Communications’ Senior VP of Sales Skip Lane discusses the advantages of an open source platform and the ways it helps Sales Partners maximize their opportunities. Find out more about unified communications from the Star2Star team here: https://cloudservicesuniversity.com/supplier-directory/star2star/ Hello. This is Skip…

Ask the Experts Evolve IP Broadsoft Platform

Ask the Experts: What are the Benefits of Broadsoft?

Welcome to Ask the Experts, brought to you by CloudServicesUniversity.com. In this video, Intelisys’ SVP Cloud Transformation Andrew Pryfogle discusses the benefits of the Broadsoft platform with Evolve IP’s CTO Scott Kinka. Find out more about UCaaS from Scott and the Evolve IP team here: http://evolveip.cloudservicesuniversity.com/ Andrew: Okay, on to our next Ask the Experts session. Invited…