CCaaS: Contact Centers of the Future

CCaaS: Contact Centers of the Future

Companies are moving faster than ever, and demanding flexible, reliable, and scalable solutions like CCaaS to manage interactions with end-user customers. Contact center was a $22 billion global industry in 2016, now projected to be $407 billion industry by 2025. Cloud-based contact centers typically had between 8-10% penetration, but in the last five to seven…

SD-WAN Revealed: Myths, Facts and Opportunities

SD-WAN Revealed: Myths, Facts and Opportunities

By the end of 2017, more than 40% of WAN edge infrastructure refresh initiatives will be based on SD-WAN software/appliances vs. traditional routers, according to Gartner predictions. At the 2017 New York Mindshare, Raymond Nelson, Intelisys’ Director of Solutions Engineering, dives deep into SD-WAN with a group of panelists from Expereo, Matrix-IBS, Telstra, TPx Communications,…

The Impact of Super9: Best Practices for Success

The Impact of Super9: Best Practices for Success

At the 2017 New York Mindshare, our SVP Cloud Transformation Andrew Pryfogle spoke with Sales Partners and Super9 graduates Kim Germain of Safari Telecom, Inc.; Matt DeGennaro of MPD Telesolutions; Steve Gerhardt of D&M Enterprise Group; and Thomas Graham of TMA, Inc. to discuss the impact of Super9 on their businesses. Our Sales Partners discuss…

Where Does Network Go Next

Where Does Network Go Next?

Network dominates sales every month, easily 80% of channel business. At the 2016 Northeast Mindshare, our SVP Cloud Transformation Andrew Pryfogle asked, “Where does network go next?” to a panel of executives from BCN, Lightower, BigLeaf, XO, Lightpath and Frontier. Find out what to prepare for as carriers continue to invest in network, how applications…

UCaaS strategy

How Carriers are Focusing on UCaaS Strategy

Hosted voice has moved way beyond basic telephony. At the 2016 Northeast Mindshare in New York, Andrew Pryfogle, our SVP Cloud Transformation, spoke with thought leaders from Broadview, Star2Star, Verizon, Fusion, Vonage, and West Unified Communications about their focus on UCaaS strategy. Learn why software is becoming a critical component for many carriers, how the…

Infrastructure and the Inter-Connected Cloud

Infrastructure and the Inter-Connected Cloud

At the 2016 Northeast Mindshare, held at Madison Square Gardens in New York, our SVP Cloud Transformation, Andrew Pryfogle, and panel of experts from CenturyLink, ViaWest, Level 3, Equinix, CoreSite, and Cologix discussed infrastructure and the inter-connected cloud. Find out why support is such an important part of designing a cloud strategy, how security and…