How AI Fits into the Evolving Customer Service Landscape

How AI Fits into the Evolving Customer Service Landscape

–By Tiago Paiva. Republished with permission from Talkdesk Looking into 2018, it seems that using AI (Artificial Intelligence) to handle customer service interactions is a trend that will only increase. With huge AI advances, it’s an easy way to resolve some customer issues, but that’s not to be confused with completely replacing human-to-human customer service…